12:03:14.902 | 2.5 ms | INSERT | INSERT INTO "global"."tbl_api_log" ("code", "schema", "user_id", "device_type", "version_code", "url", "request", "response", "php_error", "time") VALUES (200, 'a57be577deb434', 1017, 0, 262, 'v2/case/list', '{"access_token":"LaARkbjpq8ODkVzzYWTT4va5Qt3CsuSp","CaseSearch":{"case_status":"","sales_rep":"","last_engineer":"1017","case_type":""},"device_type":"0","version_code":"262","page":"1","token":"3e065a26db54a88fbcf06d623b0bda88","posttime":"1751601796","pagesize":"10"}', '{"code":200,"data":{"list":[{"id":8268,"client_id":3337,"contact_id":6010,"project_id":3815,"last_engineer":1017,"case_type":1,"case_status":3,"start_at":"2025-07-04 10:00:00","closed_at":"","points":150,"deduct_points_from":5332,"created_by":1000,"created_at":"2025-07-04 11:03:12","updated_at":"2025-07-04 12:03:06","case_no":"PS250704001","description":"\u4fca\u4fca","spent_time":"1 hour","alarm_before":"00:05:00","suspend_at":"","completed_at":"","mp_submit_contact_id":null,"attachment_id":null,"need_push":false,"task_group_id":196,"project":{"id":3815,"key":3815,"name":"\u4ed8\u6b3e\u53d1\u8d27"},"services":[{"id":273,"serial_no":"FA01","name":"\u6280\u672f\u65b9\u6848-\u4e00\u7ea7\u6587\u6863","brand_id":33,"type_id":9,"description":"\u6280\u672f\u65b9\u6848-\u6587\u6863"}],"caseServices":[{"id":13435,"case_id":8268,"service_id":273,"quantity":1,"service":{"id":273,"serial_no":"FA01","title":"\u6280\u672f\u65b9\u6848-\u4e00\u7ea7\u6587\u6863","brand_id":33,"type_id":9,"description":["\u6280\u672f\u65b9\u6848-\u6587\u6863"],"points":150,"points_off_time":150,"points_holiday":150,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":9,"key":9,"name":"\u6280\u672f\u57f9\u8bad"}}}],"deductSales":{"id":5332,"key":5332,"name":"\u970d\u536b\u8d85","sex":"M","department_id":1},"createdBy":{"id":1000,"key":1000,"name":"\u66f9\u6c38\u751f","sex":"F","department_id":10,"department":{"id":10,"key":10,"name":"\u8f6f\u4ef6\u5f00\u53d1"},"avatar":{"id":1,"user_id":1000,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e1ebc7f0-3c0e-38f8-a847-b9169d50c361.jpg"}},"client":{"id":3337,"key":3337,"name":"\u6d77\u57fa\u4f1a\u57fa\u91d1\u4f1a","client_class":80,"logo":null,"sales_rep":5332,"workingAddresses":[{"id":4125,"key":4125,"name":"\u5317\u4eac\u4e16\u7eaa\u661f\u8c6a\u9152\u5e97"}]},"commentCount":{"object_id":8268,"comment":4},"unreadComments":{"object_id":8268,"unread":1},"attachment":null,"salesRep":{"id":5332,"key":5332,"name":"\u970d\u536b\u8d85"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":6010,"name":"\u6bdb\u6653\u5149","email":"","sex":"M","department":"","job_position":"","mobile":"","telephone":"","telephone_area_code":"","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":3337,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":6793,"contact_id":6010,"mobile":"13355220000","mp_open_id":null}],"contactKeyRoles":[{"id":135,"key":135,"name":"\u91c7\u8d2d\u51b3\u7b56\u4eba"}],"contactAttitude":{"id":140,"key":140,"name":"\u4e2d\u7acb"}},"callback":null,"lastAssignment":{"id":8310,"case_id":8268,"engineer_id":1017,"assignment_status":2,"points":0,"percent":"0"},"assignments":[{"id":8310,"case_id":8268,"engineer_id":1017,"assignment_status":2,"points":0,"percent":"0","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":8268,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":8268,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1835,"case_id":8268,"reimbursementCount":null}],"implementRecords":[],"taskGroup":{"id":196,"key":196,"name":"\u5c0f\u5587\u53ed\u73ed\u54af"},"caseCarbonCopyRels":[],"unread":1,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"","can_create_ticket":true,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":true,"can_give_up":true,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u63d0\u524d5\u5206\u949f","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u670d\u52a1\u4e2d","view_ticket":true,"bgcolor":"#17a2b8","can_create_reimbursement":true},{"id":8231,"client_id":15,"contact_id":21,"project_id":null,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2025-03-13 14:00:00","closed_at":"2025-03-14 16:58:54","points":50,"deduct_points_from":1004,"created_by":5445,"created_at":"2025-03-10 14:52:52","updated_at":"2025-03-14 16:58:54","case_no":"PS250310004","description":"\u8bbf\u8c08","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2025-03-13 14:39:05","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":null,"services":[{"id":230,"serial_no":"TOAST01","name":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":"\u54a8\u8be2\u670d\u52a1"}],"caseServices":[{"id":13382,"case_id":8231,"service_id":230,"quantity":1,"service":{"id":230,"serial_no":"TOAST01","title":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":["\u54a8\u8be2\u670d\u52a1"],"points":50,"points_off_time":50,"points_holiday":100,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":2,"key":2,"name":"\u54a8\u8be2\u670d\u52a1"}}}],"deductSales":{"id":1004,"key":1004,"name":"\u4f0a\u5cfb\u8fb0","sex":"M","department_id":1},"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":162,"user_id":5445,"name":"\/files\/cdn\/a57be577deb434\/avatar\/adb56a38-edbe-3b24-b50d-2231495d5449.jpg"}},"client":{"id":15,"key":15,"name":"\u4e2d\u51b6\u4eac\u8bda\u5de5\u7a0b\u6280\u672f\u6709\u9650\u516c\u53f8(\u5317\u4eac\u4eac\u8bda\u745e\u8fbe\u7535\u6c14\u5de5\u7a0b\u6280\u672f\u6709\u9650\u516c\u53f8)(\u5317\u4eac\u4eac\u8bda\u8d5b\u745e\u56fe\u6587\u4fe1\u606f\u79d1\u6280\u6709\u9650\u516c\u53f8)","client_class":47,"logo":null,"sales_rep":1004,"workingAddresses":[{"id":32,"key":32,"name":"\u5317\u4eac\u5e02\u5317\u4eac\u7ecf\u6d4e\u6280\u672f\u5f00\u53d1\u533a\u5efa\u5b89\u88577\u53f7"}]},"commentCount":{"object_id":8231,"comment":5},"unreadComments":null,"attachment":null,"salesRep":{"id":1004,"key":1004,"name":"\u4f0a\u5cfb\u8fb0"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":21,"name":"\u8c22\u8def\u660e\uff08\u96c6\u56e2\uff09","email":"xieluming@ceri.com.cn","sex":"M","department":"\u4fe1\u606f\u90e8","job_position":"\u4e3b\u4efb","mobile":null,"telephone":"67835929","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":2,"client_id":15,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":48,"contact_id":21,"mobile":"13810487857","mp_open_id":"oagch6XAr4zmZymfT0dYthjm9x0c"}],"contactKeyRoles":[{"id":135,"key":135,"name":"\u91c7\u8d2d\u51b3\u7b56\u4eba"},{"id":136,"key":136,"name":"\u6280\u672f\u51b3\u7b56\u4eba"}],"contactAttitude":{"id":139,"key":139,"name":"\u652f\u6301"}},"callback":{"id":7267,"client_id":15,"contact_id":21,"description":"","callback_date":"2025-03-14","created_by":5445,"created_at":"2025-03-14 16:58:54","updated_at":"2025-03-14 16:58:54","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":8231,"mp_submit_contact_id":null,"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9},"contact":{"id":21,"name":"\u8c22\u8def\u660e\uff08\u96c6\u56e2\uff09","email":"xieluming@ceri.com.cn","sex":"M","department":"\u4fe1\u606f\u90e8","job_position":"\u4e3b\u4efb","mobile":null,"telephone":"67835929","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":2,"client_id":15,"user_status":2},"callbackQnas":[],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8277,"case_id":8231,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1"},"assignments":[{"id":8277,"case_id":8231,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":8231,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":8231,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1829,"case_id":8231,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true},{"id":8243,"client_id":1301,"contact_id":5969,"project_id":null,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2025-03-13 11:30:00","closed_at":"2025-03-14 16:56:52","points":150,"deduct_points_from":5295,"created_by":5445,"created_at":"2025-03-13 11:22:00","updated_at":"2025-03-14 16:56:52","case_no":"PS250313003","description":"\u4e92\u8054\u7f51\u8fb9\u754c\u533a\u57df\u5b89\u5168\u8bbe\u5907\u5347\u7ea7","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2025-03-13 20:49:08","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":null,"services":[{"id":273,"serial_no":"FA01","name":"\u6280\u672f\u65b9\u6848-\u4e00\u7ea7\u6587\u6863","brand_id":33,"type_id":9,"description":"\u6280\u672f\u65b9\u6848-\u6587\u6863"}],"caseServices":[{"id":13380,"case_id":8243,"service_id":273,"quantity":1,"service":{"id":273,"serial_no":"FA01","title":"\u6280\u672f\u65b9\u6848-\u4e00\u7ea7\u6587\u6863","brand_id":33,"type_id":9,"description":["\u6280\u672f\u65b9\u6848-\u6587\u6863"],"points":150,"points_off_time":150,"points_holiday":150,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":9,"key":9,"name":"\u6280\u672f\u57f9\u8bad"}}}],"deductSales":{"id":5295,"key":5295,"name":"\u9b4f\u6cfd\u6587","sex":"F","department_id":1},"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":162,"user_id":5445,"name":"\/files\/cdn\/a57be577deb434\/avatar\/adb56a38-edbe-3b24-b50d-2231495d5449.jpg"}},"client":{"id":1301,"key":1301,"name":"\u591a\u7ef4\u8054\u5408\u96c6\u56e2\u80a1\u4efd\u6709\u9650\u516c\u53f8(\u591a\u7ef4\u7eff\u5efa\u79d1\u6280(\u5929\u6d25)\u6709\u9650\u516c\u53f8\u3001\u5317\u4eac\u591a\u7ef4\u827e\u65af\u7279\u56fd\u9645\u5de5\u7a0b\u6280\u672f\u6709\u9650\u516c\u53f8)","client_class":43,"logo":null,"sales_rep":5295,"workingAddresses":[{"id":4082,"key":4082,"name":"\u5317\u4eac\u5e02\u4e30\u53f0\u533a:\u5357\u56db\u73af\u897f\u8def188\u53f7\u5341\u516d\u533a14\u53f7\u697c"}]},"commentCount":{"object_id":8243,"comment":5},"unreadComments":null,"attachment":null,"salesRep":{"id":5295,"key":5295,"name":"\u9b4f\u6cfd\u6587"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":5969,"name":"\u8c46\u6d77\u9e4f","email":"","sex":"M","department":"","job_position":"","mobile":"","telephone":"","telephone_area_code":"","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":1301,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":6758,"contact_id":5969,"mobile":"15829805724","mp_open_id":"oagch6Q2auGvrJvyqPx-R3HqP6X0"}],"contactKeyRoles":[],"contactAttitude":null},"callback":{"id":7265,"client_id":1301,"contact_id":5969,"description":"","callback_date":"2025-03-14","created_by":5445,"created_at":"2025-03-14 16:56:52","updated_at":"2025-03-14 16:56:52","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":8243,"mp_submit_contact_id":null,"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9},"contact":{"id":5969,"name":"\u8c46\u6d77\u9e4f","email":"","sex":"M","department":"","job_position":"","mobile":"","telephone":"","telephone_area_code":"","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":1301,"user_status":2},"callbackQnas":[],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8289,"case_id":8243,"engineer_id":1017,"assignment_status":2,"points":150,"percent":"1"},"assignments":[{"id":8289,"case_id":8243,"engineer_id":1017,"assignment_status":2,"points":150,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":8243,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":8243,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1828,"case_id":8243,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true},{"id":8212,"client_id":1181,"contact_id":2365,"project_id":null,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2025-03-11 09:00:00","closed_at":"2025-03-13 11:30:56","points":50,"deduct_points_from":5300,"created_by":5445,"created_at":"2025-03-05 15:03:12","updated_at":"2025-03-13 11:30:56","case_no":"PS250305002","description":"\u4fe1\u606f\u5316\u5efa\u8bbe\u4ea4\u6d41\u8bbf\u8c08","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2025-03-13 10:49:43","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":null,"services":[{"id":230,"serial_no":"TOAST01","name":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":"\u54a8\u8be2\u670d\u52a1"}],"caseServices":[{"id":13369,"case_id":8212,"service_id":230,"quantity":1,"service":{"id":230,"serial_no":"TOAST01","title":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":["\u54a8\u8be2\u670d\u52a1"],"points":50,"points_off_time":50,"points_holiday":100,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":2,"key":2,"name":"\u54a8\u8be2\u670d\u52a1"}}}],"deductSales":{"id":5300,"key":5300,"name":"\u82cf\u6e05\u4e91","sex":"F","department_id":1},"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":162,"user_id":5445,"name":"\/files\/cdn\/a57be577deb434\/avatar\/adb56a38-edbe-3b24-b50d-2231495d5449.jpg"}},"client":{"id":1181,"key":1181,"name":"\u5148\u6b63\u8fbe\u751f\u7269\u79d1\u6280(\u4e2d\u56fd);\u5148\u6b63\u8fbe(\u4e2d\u56fd)\u6295\u8d44\u6709\u9650\u516c\u53f8;\u5317\u4eac\u65ed\u65e5\u4f73\u4e1a\u7f51\u7edc\u6709\u9650\u516c\u53f8\uff08CAE\/EDA\/BIO\uff09","client_class":1,"logo":null,"sales_rep":5300,"workingAddresses":[{"id":1604,"key":1604,"name":"\u5317\u4eac\u5e02\u4e30\u53f0\u533a\u897f\u94c1\u8425\u4e2d\u8def2\u53f7\u966217\u53f7\u697c"}]},"commentCount":{"object_id":8212,"comment":4},"unreadComments":null,"attachment":null,"salesRep":{"id":5300,"key":5300,"name":"\u82cf\u6e05\u4e91"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":2365,"name":"\u9f9a\u4f1f","email":"Wei.gong@syngentagroup.cn","sex":"M","department":"\u6280\u672f","job_position":"\u6280\u672f\u5de5\u7a0b\u5e08","mobile":"","telephone":"38651945","telephone_area_code":"021","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":1181,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":4442,"contact_id":2365,"mobile":"13701218591","mp_open_id":"oagch6bI9emC05n-Fcztq_VG899s"}],"contactKeyRoles":[{"id":137,"key":137,"name":"\u4f7f\u7528\u51b3\u7b56\u4eba"}],"contactAttitude":{"id":140,"key":140,"name":"\u4e2d\u7acb"}},"callback":{"id":7256,"client_id":1181,"contact_id":2365,"description":"","callback_date":"2025-03-13","created_by":5445,"created_at":"2025-03-13 10:51:45","updated_at":"2025-03-13 10:51:45","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":8212,"mp_submit_contact_id":2365,"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9},"contact":{"id":2365,"name":"\u9f9a\u4f1f","email":"Wei.gong@syngentagroup.cn","sex":"M","department":"\u6280\u672f","job_position":"\u6280\u672f\u5de5\u7a0b\u5e08","mobile":"","telephone":"38651945","telephone_area_code":"021","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":1181,"user_status":2},"callbackQnas":[{"id":10166,"callback_record":7256,"question_id":11,"answer":"\u975e\u5e38\u4e13\u4e1a\u7684\u6c9f\u901a\uff0c\u5e26\u7ed9\u6211\u4eec\u66f4\u591a\u7684\u6280\u672f\u89c6\u89d2\uff0c\u671f\u5f85\u540e\u7eed\u7684\u6c9f\u901a\uff0c\u548c\u673a\u4f1a\u6765\u5b9e\u73b0\u5408\u4f5c","question":{"id":11,"question":"\u5ba2\u5b98\u6162\u8d70\uff0c\u8bf7\u60a8\u7559\u4e0b\u5b9d\u8d35\u610f\u89c1","order":1,"is_delete":false}}],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8258,"case_id":8212,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1"},"assignments":[{"id":8258,"case_id":8212,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":8212,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":8212,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1826,"case_id":8212,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"\u5ba2\u6237\u5df2\u8bc4\u4ef7","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true},{"id":8176,"client_id":497,"contact_id":1940,"project_id":null,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2025-03-11 09:00:00","closed_at":"2025-03-12 17:31:23","points":50,"deduct_points_from":5300,"created_by":5445,"created_at":"2025-02-26 10:47:32","updated_at":"2025-03-12 17:31:23","case_no":"PS250226003","description":"\u4fe1\u606f\u5316\u5efa\u8bbe\u4ea4\u6d41\u8bbf\u8c08","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2025-03-11 15:39:12","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":null,"services":[{"id":230,"serial_no":"TOAST01","name":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":"\u54a8\u8be2\u670d\u52a1"}],"caseServices":[{"id":13357,"case_id":8176,"service_id":230,"quantity":1,"service":{"id":230,"serial_no":"TOAST01","title":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":["\u54a8\u8be2\u670d\u52a1"],"points":50,"points_off_time":50,"points_holiday":100,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":2,"key":2,"name":"\u54a8\u8be2\u670d\u52a1"}}}],"deductSales":{"id":5300,"key":5300,"name":"\u82cf\u6e05\u4e91","sex":"F","department_id":1},"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":162,"user_id":5445,"name":"\/files\/cdn\/a57be577deb434\/avatar\/adb56a38-edbe-3b24-b50d-2231495d5449.jpg"}},"client":{"id":497,"key":497,"name":"\u5317\u4eac\u7ea2\u661f\u80a1\u4efd\u6709\u9650\u516c\u53f8","client_class":1,"logo":null,"sales_rep":5300,"workingAddresses":[{"id":3888,"key":3888,"name":"\u5317\u4eac\u5e02\u6000\u67d4\u533a\u7ea2\u661f\u8def1\u53f7"},{"id":3889,"key":3889,"name":"\u5317\u4eac\u5e02\u671d\u9633\u533a\u7ea2\u661f"}]},"commentCount":{"object_id":8176,"comment":4},"unreadComments":null,"attachment":null,"salesRep":{"id":5300,"key":5300,"name":"\u82cf\u6e05\u4e91"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":1940,"name":"\u5546\u5f6c","email":"sb@redstarwine.com","sex":"M","department":"\u4fe1\u606f\u90e8","job_position":"\u6280\u672f\u5de5\u7a0b\u5e08","mobile":"","telephone":"51202510","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":497,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":4273,"contact_id":1940,"mobile":"18810215216","mp_open_id":"oagch6eq1VAfYz8iUff4nFk8phME"}],"contactKeyRoles":[{"id":138,"key":138,"name":"Coach"},{"id":160,"key":160,"name":"\u666e\u901a\u4eba"}],"contactAttitude":{"id":140,"key":140,"name":"\u4e2d\u7acb"}},"callback":{"id":7250,"client_id":497,"contact_id":1940,"description":"","callback_date":"2025-03-12","created_by":5445,"created_at":"2025-03-11 20:50:44","updated_at":"2025-03-11 20:50:44","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":8176,"mp_submit_contact_id":1940,"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9},"contact":{"id":1940,"name":"\u5546\u5f6c","email":"sb@redstarwine.com","sex":"M","department":"\u4fe1\u606f\u90e8","job_position":"\u6280\u672f\u5de5\u7a0b\u5e08","mobile":"","telephone":"51202510","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":497,"user_status":2},"callbackQnas":[],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8222,"case_id":8176,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1"},"assignments":[{"id":8222,"case_id":8176,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":8176,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":8176,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1823,"case_id":8176,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"\u5ba2\u6237\u5df2\u8bc4\u4ef7","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true},{"id":8179,"client_id":2182,"contact_id":3988,"project_id":null,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2025-02-28 13:00:00","closed_at":"2025-03-03 17:02:54","points":50,"deduct_points_from":5300,"created_by":5445,"created_at":"2025-02-26 14:31:40","updated_at":"2025-03-03 17:02:54","case_no":"PS250226006","description":"PaXDR\u65b9\u6848\u4ea4\u6d41","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2025-02-28 16:48:23","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":null,"services":[{"id":230,"serial_no":"TOAST01","name":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":"\u54a8\u8be2\u670d\u52a1"}],"caseServices":[{"id":13273,"case_id":8179,"service_id":230,"quantity":1,"service":{"id":230,"serial_no":"TOAST01","title":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":["\u54a8\u8be2\u670d\u52a1"],"points":50,"points_off_time":50,"points_holiday":100,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":2,"key":2,"name":"\u54a8\u8be2\u670d\u52a1"}}}],"deductSales":{"id":5300,"key":5300,"name":"\u82cf\u6e05\u4e91","sex":"F","department_id":1},"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":162,"user_id":5445,"name":"\/files\/cdn\/a57be577deb434\/avatar\/adb56a38-edbe-3b24-b50d-2231495d5449.jpg"}},"client":{"id":2182,"key":2182,"name":"\u5317\u4eac\u5357\u65b9\u65af\u5948\u514b\u739b\u6da1\u8f6e\u6280\u672f\u6709\u9650\u516c\u53f8","client_class":80,"logo":null,"sales_rep":5300,"workingAddresses":[{"id":2725,"key":2725,"name":"\u5317\u4eac\u5e02\u987a\u4e49\u533a\u7afa\u56ed\u4e8c\u88572\u53f7\u96624\u53f7\u697c1\u5c42101\u5ba4(\u5929\u7b60\u8de8\u5883\u4fdd\u7a0e\u533a)"}]},"commentCount":{"object_id":8179,"comment":5},"unreadComments":null,"attachment":null,"salesRep":{"id":5300,"key":5300,"name":"\u82cf\u6e05\u4e91"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":3988,"name":"\u5218\u6625","email":"chun.liu@bssturbotechltd.cn","sex":"M","department":"\u6280\u672f","job_position":"\u6280\u672f\u8d1f\u8d23\u4eba","mobile":"18600672467","telephone":"59941919","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":2182,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":4805,"contact_id":3988,"mobile":"18600672467","mp_open_id":"oagch6aS8YvxEP96ol_Vb3a1ZqUI"}],"contactKeyRoles":[{"id":136,"key":136,"name":"\u6280\u672f\u51b3\u7b56\u4eba"}],"contactAttitude":{"id":139,"key":139,"name":"\u652f\u6301"}},"callback":{"id":7210,"client_id":2182,"contact_id":3988,"description":"","callback_date":"2025-03-03","created_by":5445,"created_at":"2025-03-03 17:02:54","updated_at":"2025-03-03 17:02:54","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":8179,"mp_submit_contact_id":null,"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9},"contact":{"id":3988,"name":"\u5218\u6625","email":"chun.liu@bssturbotechltd.cn","sex":"M","department":"\u6280\u672f","job_position":"\u6280\u672f\u8d1f\u8d23\u4eba","mobile":"18600672467","telephone":"59941919","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":2182,"user_status":2},"callbackQnas":[],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8225,"case_id":8179,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1"},"assignments":[{"id":8225,"case_id":8179,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":8179,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":8179,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1816,"case_id":8179,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true},{"id":8178,"client_id":93,"contact_id":5201,"project_id":3417,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2025-02-27 14:00:00","closed_at":"2025-02-28 15:57:31","points":50,"deduct_points_from":1005,"created_by":5445,"created_at":"2025-02-26 12:07:47","updated_at":"2025-02-28 15:57:31","case_no":"PS250226005","description":"\u6c9f\u901a\u9632\u706b\u5899\u67b6\u6784\u8c03\u6574","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2025-02-28 06:14:41","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":{"id":3417,"key":3417,"name":"\u8fb9\u754c\u9632\u706b\u5899\u66ff\u6362"},"services":[{"id":230,"serial_no":"TOAST01","name":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":"\u54a8\u8be2\u670d\u52a1"}],"caseServices":[{"id":13258,"case_id":8178,"service_id":230,"quantity":1,"service":{"id":230,"serial_no":"TOAST01","title":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":["\u54a8\u8be2\u670d\u52a1"],"points":50,"points_off_time":50,"points_holiday":100,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":2,"key":2,"name":"\u54a8\u8be2\u670d\u52a1"}}}],"deductSales":{"id":1005,"key":1005,"name":"\u8d75\u6657\u7131","sex":"F","department_id":1},"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":162,"user_id":5445,"name":"\/files\/cdn\/a57be577deb434\/avatar\/adb56a38-edbe-3b24-b50d-2231495d5449.jpg"}},"client":{"id":93,"key":93,"name":"\u5eb7\u9f99\u5316\u6210(\u5317\u4eac)\u65b0\u836f\u6280\u672f\u80a1\u4efd\u6709\u9650\u516c\u53f8","client_class":47,"logo":"","sales_rep":1005,"workingAddresses":[{"id":4069,"key":4069,"name":"\u5317\u4eac\u5e02\u5927\u5174\u533a\u6cf0\u6cb3\u8def6\u53f7"},{"id":4070,"key":4070,"name":"\u79d1\u5b66\u56ed\u8def32\u53f7"},{"id":4071,"key":4071,"name":"\u534e\u4f57\u8def51"},{"id":4072,"key":4072,"name":"\u5317\u4eac\u7ecf\u6d4e\u6280\u672f\u5f00\u53d1\u533a\u745e\u5408\u897f\u4e8c\u8def8\u53f7\u9662\u5317\u4eac\u4ea6\u5e84\u7ec6\u80de\u6cbb\u7597\u7814\u53d1\u4e2d\u8bd5\u57fa\u5730(\u4e1c\u95e8)"},{"id":4073,"key":4073,"name":"\u5174\u6d77\u4e8c\u88575\u53f7\u9662"}]},"commentCount":{"object_id":8178,"comment":8},"unreadComments":null,"attachment":null,"salesRep":{"id":1005,"key":1005,"name":"\u8d75\u6657\u7131"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":5201,"name":"\u5f90\u8f89","email":"","sex":"M","department":"","job_position":"\u6280\u672f","mobile":"","telephone":"57330000","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":93,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":5989,"contact_id":5201,"mobile":"18910065517","mp_open_id":null}],"contactKeyRoles":[{"id":137,"key":137,"name":"\u4f7f\u7528\u51b3\u7b56\u4eba"}],"contactAttitude":{"id":139,"key":139,"name":"\u652f\u6301"}},"callback":{"id":7207,"client_id":93,"contact_id":5201,"description":"","callback_date":"2025-02-28","created_by":5445,"created_at":"2025-02-28 15:57:31","updated_at":"2025-02-28 15:57:31","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":8178,"mp_submit_contact_id":null,"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9},"contact":{"id":5201,"name":"\u5f90\u8f89","email":"","sex":"M","department":"","job_position":"\u6280\u672f","mobile":"","telephone":"57330000","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":93,"user_status":2},"callbackQnas":[],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8224,"case_id":8178,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1"},"assignments":[{"id":8224,"case_id":8178,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":8178,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":8178,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1814,"case_id":8178,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true},{"id":8182,"client_id":90,"contact_id":443,"project_id":null,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2025-02-27 09:00:00","closed_at":"2025-02-28 13:50:33","points":50,"deduct_points_from":5295,"created_by":5445,"created_at":"2025-02-26 17:16:01","updated_at":"2025-02-28 13:50:33","case_no":"PS250226009","description":"\u6280\u672f\u4ea4\u6d41","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2025-02-27 12:10:54","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":null,"services":[{"id":230,"serial_no":"TOAST01","name":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":"\u54a8\u8be2\u670d\u52a1"}],"caseServices":[{"id":13251,"case_id":8182,"service_id":230,"quantity":1,"service":{"id":230,"serial_no":"TOAST01","title":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":["\u54a8\u8be2\u670d\u52a1"],"points":50,"points_off_time":50,"points_holiday":100,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":2,"key":2,"name":"\u54a8\u8be2\u670d\u52a1"}}}],"deductSales":{"id":5295,"key":5295,"name":"\u9b4f\u6cfd\u6587","sex":"F","department_id":1},"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":162,"user_id":5445,"name":"\/files\/cdn\/a57be577deb434\/avatar\/adb56a38-edbe-3b24-b50d-2231495d5449.jpg"}},"client":{"id":90,"key":90,"name":"\u82cf\u9ece\u4e16\u8d22\u4ea7\u4fdd\u9669(\u4e2d\u56fd)\u6709\u9650\u516c\u53f8\uff08\u82cf\u9ece\u4e16\u8d22\u4ea7\u4fdd\u9669(\u4e2d\u56fd)\u6709\u9650\u516c\u53f8\u5317\u4eac\u5206\u516c\u53f8 \uff09","client_class":1,"logo":null,"sales_rep":5295,"workingAddresses":[{"id":3996,"key":3996,"name":"\u5317\u4eac\u5e02\u671d\u9633\u533a\u51e4\u51f0\u7f6e\u5730\u5e7f\u573aF\u5ea7\u5199\u5b57\u697c"},{"id":3997,"key":3997,"name":"\u4e0a\u6d77\u5e02\u4e0a\u6d77\u5e02\u6d66\u4e1c\u65b0\u533a\u4e16\u7eaa\u5927\u9053100\u53f7\u73af\u7403\u91d1\u878d\u4e2d\u5fc332\u697cT12"}]},"commentCount":{"object_id":8182,"comment":5},"unreadComments":null,"attachment":null,"salesRep":{"id":5295,"key":5295,"name":"\u9b4f\u6cfd\u6587"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":443,"name":"\u5b59\u51ef","email":"kai.sun@zurich.com","sex":"M","department":"\u4fe1\u606f\u90e8","job_position":"\u4fe1\u606f\u4e2d\u5fc3\u4e3b\u4efb","mobile":null,"telephone":"84547860","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":2,"client_id":90,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":2489,"contact_id":443,"mobile":"13501278068","mp_open_id":"oagch6b--laeW4GGf0v1j0DBFhUc"}],"contactKeyRoles":[{"id":133,"key":133,"name":"\u603b\u51b3\u7b56\u4eba"},{"id":134,"key":134,"name":"\u8d22\u52a1\u51b3\u7b56\u4eba"},{"id":135,"key":135,"name":"\u91c7\u8d2d\u51b3\u7b56\u4eba"},{"id":136,"key":136,"name":"\u6280\u672f\u51b3\u7b56\u4eba"},{"id":137,"key":137,"name":"\u4f7f\u7528\u51b3\u7b56\u4eba"}],"contactAttitude":{"id":139,"key":139,"name":"\u652f\u6301"}},"callback":{"id":7202,"client_id":90,"contact_id":443,"description":"","callback_date":"2025-02-28","created_by":5445,"created_at":"2025-02-28 13:50:33","updated_at":"2025-02-28 13:50:33","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":8182,"mp_submit_contact_id":null,"createdBy":{"id":5445,"key":5445,"name":"\u674e\u9896","sex":"F","department_id":9},"contact":{"id":443,"name":"\u5b59\u51ef","email":"kai.sun@zurich.com","sex":"M","department":"\u4fe1\u606f\u90e8","job_position":"\u4fe1\u606f\u4e2d\u5fc3\u4e3b\u4efb","mobile":null,"telephone":"84547860","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":2,"client_id":90,"user_status":2},"callbackQnas":[],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8228,"case_id":8182,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1"},"assignments":[{"id":8228,"case_id":8182,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":8182,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":8182,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1812,"case_id":8182,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true},{"id":7981,"client_id":3134,"contact_id":5613,"project_id":null,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2024-11-28 14:00:00","closed_at":"2024-11-29 10:17:24","points":50,"deduct_points_from":5300,"created_by":5413,"created_at":"2024-11-25 15:27:31","updated_at":"2024-11-29 10:17:24","case_no":"PS241125006","description":"\u52d2\u7d22\u75c5\u6bd2\u65b9\u6848\u4ea4\u6d41","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2024-11-28 15:55:10","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":null,"services":[{"id":230,"serial_no":"TOAST01","name":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":"\u54a8\u8be2\u670d\u52a1"}],"caseServices":[{"id":12842,"case_id":7981,"service_id":230,"quantity":1,"service":{"id":230,"serial_no":"TOAST01","title":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":["\u54a8\u8be2\u670d\u52a1"],"points":50,"points_off_time":50,"points_holiday":100,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":2,"key":2,"name":"\u54a8\u8be2\u670d\u52a1"}}}],"deductSales":{"id":5300,"key":5300,"name":"\u82cf\u6e05\u4e91","sex":"F","department_id":1},"createdBy":{"id":5413,"key":5413,"name":"\u8096\u6167\u4e3d","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":159,"user_id":5413,"name":"\/files\/cdn\/a57be577deb434\/avatar\/ca02da0e-7d82-3904-be85-f050ca37c3c5.jpg"}},"client":{"id":3134,"key":3134,"name":"\u535a\u96c5\u8f91\u56e0\uff08\u5317\u4eac\uff09\u751f\u7269\u79d1\u6280\u6709\u9650\u516c\u53f8","client_class":43,"logo":null,"sales_rep":5300,"workingAddresses":[{"id":3619,"key":3619,"name":"\u5317\u4eac\u5e02\u660c\u5e73\u533a\u79d1\u5b66\u56ed\u8def22\u53f7"}]},"commentCount":{"object_id":7981,"comment":4},"unreadComments":null,"attachment":null,"salesRep":{"id":5300,"key":5300,"name":"\u82cf\u6e05\u4e91"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":5613,"name":"\u738b\u6ee8\u5ddd","email":"","sex":"M","department":"","job_position":"","mobile":"","telephone":"","telephone_area_code":"","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":3134,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":6397,"contact_id":5613,"mobile":"13901074212","mp_open_id":null}],"contactKeyRoles":[],"contactAttitude":null},"callback":{"id":7020,"client_id":3134,"contact_id":5613,"description":"","callback_date":"2024-11-29","created_by":5413,"created_at":"2024-11-29 10:17:24","updated_at":"2024-11-29 10:17:24","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":7981,"mp_submit_contact_id":null,"createdBy":{"id":5413,"key":5413,"name":"\u8096\u6167\u4e3d","sex":"F","department_id":9},"contact":{"id":5613,"name":"\u738b\u6ee8\u5ddd","email":"","sex":"M","department":"","job_position":"","mobile":"","telephone":"","telephone_area_code":"","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":3134,"user_status":2},"callbackQnas":[],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8027,"case_id":7981,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1"},"assignments":[{"id":8027,"case_id":7981,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":7981,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":7981,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1802,"case_id":7981,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true},{"id":7987,"client_id":93,"contact_id":5201,"project_id":null,"last_engineer":1017,"case_type":1,"case_status":5,"start_at":"2024-11-27 14:00:00","closed_at":"2024-11-29 09:42:25","points":50,"deduct_points_from":1005,"created_by":5413,"created_at":"2024-11-27 11:13:37","updated_at":"2024-11-29 09:42:25","case_no":"PS241127002","description":"PA\u65b9\u6848","spent_time":"1 hour","alarm_before":null,"suspend_at":"","completed_at":"2024-11-27 16:42:07","mp_submit_contact_id":null,"attachment_id":null,"need_push":true,"task_group_id":null,"project":null,"services":[{"id":230,"serial_no":"TOAST01","name":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":"\u54a8\u8be2\u670d\u52a1"}],"caseServices":[{"id":12837,"case_id":7987,"service_id":230,"quantity":1,"service":{"id":230,"serial_no":"TOAST01","title":"\u54a8\u8be2\u670d\u52a1","brand_id":33,"type_id":2,"description":["\u54a8\u8be2\u670d\u52a1"],"points":50,"points_off_time":50,"points_holiday":100,"brand":{"id":33,"key":33,"name":"Toast"},"type":{"id":2,"key":2,"name":"\u54a8\u8be2\u670d\u52a1"}}}],"deductSales":{"id":1005,"key":1005,"name":"\u8d75\u6657\u7131","sex":"F","department_id":1},"createdBy":{"id":5413,"key":5413,"name":"\u8096\u6167\u4e3d","sex":"F","department_id":9,"department":{"id":9,"key":9,"name":"\u9879\u76ee\u90e8"},"avatar":{"id":159,"user_id":5413,"name":"\/files\/cdn\/a57be577deb434\/avatar\/ca02da0e-7d82-3904-be85-f050ca37c3c5.jpg"}},"client":{"id":93,"key":93,"name":"\u5eb7\u9f99\u5316\u6210(\u5317\u4eac)\u65b0\u836f\u6280\u672f\u80a1\u4efd\u6709\u9650\u516c\u53f8","client_class":47,"logo":"","sales_rep":1005,"workingAddresses":[{"id":4069,"key":4069,"name":"\u5317\u4eac\u5e02\u5927\u5174\u533a\u6cf0\u6cb3\u8def6\u53f7"},{"id":4070,"key":4070,"name":"\u79d1\u5b66\u56ed\u8def32\u53f7"},{"id":4071,"key":4071,"name":"\u534e\u4f57\u8def51"},{"id":4072,"key":4072,"name":"\u5317\u4eac\u7ecf\u6d4e\u6280\u672f\u5f00\u53d1\u533a\u745e\u5408\u897f\u4e8c\u8def8\u53f7\u9662\u5317\u4eac\u4ea6\u5e84\u7ec6\u80de\u6cbb\u7597\u7814\u53d1\u4e2d\u8bd5\u57fa\u5730(\u4e1c\u95e8)"},{"id":4073,"key":4073,"name":"\u5174\u6d77\u4e8c\u88575\u53f7\u9662"}]},"commentCount":{"object_id":7987,"comment":4},"unreadComments":null,"attachment":null,"salesRep":{"id":1005,"key":1005,"name":"\u8d75\u6657\u7131"},"lastEngineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de","sex":"M","department_id":2,"avatar":{"id":8,"user_id":1017,"name":"\/files\/cdn\/a57be577deb434\/avatar\/e538f0fe-48a7-33da-a512-b252266c9e91.jpg"},"department":{"id":2,"key":2,"name":"\u6280\u672f\u90e8"}},"contact":{"id":5201,"name":"\u5f90\u8f89","email":"","sex":"M","department":"","job_position":"\u6280\u672f","mobile":"","telephone":"57330000","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":93,"user_status":2,"contactStatus":{"id":2,"status":"\u5728\u804c","description":"\u5728\u804c"},"mobiles":[{"id":5989,"contact_id":5201,"mobile":"18910065517","mp_open_id":null}],"contactKeyRoles":[{"id":137,"key":137,"name":"\u4f7f\u7528\u51b3\u7b56\u4eba"}],"contactAttitude":{"id":139,"key":139,"name":"\u652f\u6301"}},"callback":{"id":7015,"client_id":93,"contact_id":5201,"description":"","callback_date":"2024-11-29","created_by":5413,"created_at":"2024-11-29 09:42:24","updated_at":"2024-11-29 09:42:24","implement_id":null,"satisfaction_score":10,"skill_score":10,"case_id":7987,"mp_submit_contact_id":null,"createdBy":{"id":5413,"key":5413,"name":"\u8096\u6167\u4e3d","sex":"F","department_id":9},"contact":{"id":5201,"name":"\u5f90\u8f89","email":"","sex":"M","department":"","job_position":"\u6280\u672f","mobile":"","telephone":"57330000","telephone_area_code":"010","telephone_extension_number":"","contact_type":"1","contact_attitude":null,"client_id":93,"user_status":2},"callbackQnas":[],"satisfaction_score_display":"\u975e\u5e38\u6ee1\u610f","skill_score_display":"\u975e\u5e38\u6ee1\u610f"},"lastAssignment":{"id":8033,"case_id":7987,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1"},"assignments":[{"id":8033,"case_id":7987,"engineer_id":1017,"assignment_status":2,"points":50,"percent":"1","engineer":{"id":1017,"key":1017,"name":"\u8f66\u660e\u98de"}}],"preSalesCount":{"case_id":7987,"count":1},"implementRecordsCount":null,"notAcceptAssignment":null,"attachmentRelationships":[],"files":[],"caseRemindDates":[],"selfPreSalesCount":{"case_id":7987,"count":1},"selfImplementRecordsCount":null,"preSales":[{"id":1801,"case_id":7987,"reimbursementCount":null}],"implementRecords":[],"taskGroup":null,"caseCarbonCopyRels":[],"unread":0,"reimbursementCount":0,"selfTicketCount":1,"uncompleteTickets":0,"haveDraft":0,"case_type_display":"\u552e\u524d\u54a8\u8be2","following_work_content":"","contact_callback_display":"","can_create_ticket":false,"can_update":false,"can_change_project":false,"can_close":false,"can_suspend":false,"can_finish":false,"can_give_up":false,"can_delete":false,"can_accept":false,"can_change_type":false,"can_assigned":false,"alarm_before_display":"\u65e0","spent_time_display":"1\u5c0f\u65f6","case_status_display":"\u5df2\u5b8c\u6210","view_ticket":true,"bgcolor":"#89c541","can_create_reimbursement":true}],"countList":[{"key":1,"value":0},{"key":2,"value":0},{"key":3,"value":1},{"key":4,"value":0},{"key":5,"value":570},{"key":6,"value":7}],"pagenation":{"totalcount":578,"thispage":1,"pagesize":10},"can_create":false},"status":1,"msg":[{"name":"success","success":"\u6210\u529f\u83b7\u53d6\u6570\u636e","error":""}]}', FALSE, '2025-07-04 12:03:14') RETURNING "id" |